Senior Casualty Claims Resolution Specialist - Complex - Southwest Region

Liberty Mutual is hiring a Senior Claims Resolution Specialist for its Complex Casualty Claims Team, covering the Central and Southwest regions. The role is for someone with deep experience in severe and catastrophic auto and homeowner's casualty claims who can run litigation strategy and work with trial counsel. The company says it is hiring for the Central and Southwest regions because the team is expanding.

What you will do

• Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate for authority review.
• Identify potentially suspicious claims and refer them to SIU, and spot opportunities for third party subrogation.
• Work closely with trial counsel and attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and the Home Office.
• Communicate with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Respond to written and telephone inquiries, including status reports.
• Maintain accurate reserves and recommend increases on cases above your authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in-house counsel for compliance and cost efficiency.
• May step in for the Claims Team Manager when needed, mentor colleagues, or represent the company with state or federal regulatory agencies.
• Take on special projects at the direction of leadership.

What they are looking for

• 5+ years managing complex and litigated casualty claims.
• Deep expertise handling severe to catastrophic injuries and fatalities.
• Strong analytical thinking, negotiation skills, and sound judgment.
• Ability to work in a fast-paced, high-stakes environment.
• Professionalism, empathy, and strong communication skills.
• Advanced knowledge of coverage, liability, and complex claims handling procedures.
• Knowledge of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures.
• Strong written and oral communication, interpersonal, analytical, investigative, and negotiation skills.
• The capabilities, skills, and knowledge are normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience.
• Ability to obtain proper licensing as required.

Where you can work

If you live within 50 miles of a hub location, the role is hybrid with 2 days in office. Otherwise, it may be fully remote. Candidates in the Central, Mountain, or Pacific time zones are most ideal, since the position supports claims in the Central and Southwest regions.

Hub locations: Chandler, AZ; Clifton Park, NY; Columbus, OH; Indianapolis, IN; Lake Mary, FL; Liberty Lake, WA; Marlton, NJ; Plano, TX; Suwanee, GA; Warrenville, IL; Westborough, MA.

Travel is 10% for mediations, arbitrations, trials, or in-person events.

Pay and bonus

The typical starting salary range is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the market value for these positions nationally and allows for progress as employees grow in the role. Some roles have a compensation plan that may include commission or bonus earnings at rates that vary based on factors in that plan.

External candidates with an active FL or TX All-Lines Adjuster License (CEs current) may qualify for a $2,500 sign-on bonus.

Training

Training starts on day one. Active engagement and reliable attendance during training are mandatory.

About Liberty Mutual

The company says its goal is a workplace where everyone feels valued, supported, and can thrive, with inclusion embedded in its culture. It points to benefits, workplace flexibility, professional development, and Employee Resource Groups. Liberty Mutual is an equal opportunity employer and will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law.