Senior Casualty Claims Resolution Specialist - Complex Northwest

Liberty Mutual is hiring a Senior Claims Resolution Specialist for its Complex Casualty Claims Team, covering the Northwest Regions. The role is for someone with deep experience in severe and catastrophic auto and homeowner's casualty claims who can handle litigation, work with counsel, and drive strategy on high-exposure files.

What you will do

• Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate for authority review.
• Identify potentially suspicious claims and refer them to SIU, and spot opportunities for third party subrogation.
• Work closely with trial counsel and attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and the Home Office.
• Communicate with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Respond to written and telephone inquiries, including status reports.
• Maintain accurate reserves and recommend increases on cases above your authority.
• Protect financial and confidential information across all claim files.
• Oversee billing practices of outside and in-house counsel for compliance and cost efficiency.
• May assist as a resource to the team, step in for the Claims Team Manager when needed, mentor colleagues, or represent the company with state or federal regulatory agencies.
• Take part in special projects at the direction of leadership.

What they are looking for

• 5+ years managing complex and litigated casualty claims.
• Deep expertise handling severe to catastrophic injuries and fatalities.
• Strong analytical thinking, negotiation skills, and sound judgment.
• Ability to work in a fast-paced, high-stakes environment.
• Professionalism, empathy, and strong communication skills.
• Expert knowledge of coverage, liability, and complex claims handling procedures.
• Ability to handle claims at the highest technical and complexity level.
• Knowledge of state and federal laws in the adjuster's jurisdiction.
• Full working knowledge of claims operations and procedures.
• Excellent written and oral communication, plus strong interpersonal, analytical, investigative, and negotiation skills.
• The capabilities, skills, and knowledge required are normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Where you can work

If you live within 50 miles of a hub location, the role is hybrid with 2 days in office. Otherwise, it may be fully remote. Candidates in the Central, Mountain, or Pacific time zones are most ideal, since the position supports claims in the Mountain and Pacific time regions.

Hub locations: Chandler, AZ; Clifton Park, NY; Columbus, OH; Indianapolis, IN; Lake Mary, FL; Liberty Lake, WA; Marlton, NJ; Plano, TX; Suwanee, GA; Warrenville, IL; Westborough, MA.

Travel is 10% for mediations, arbitrations, trials, or in-person events.

Pay and bonus

The typical starting salary range is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the labor market value for these positions across the national market and allows for progress as employees grow. Some roles have a compensation plan that may include commission and/or bonus earnings at rates that vary based on factors in that plan.

External candidates with an active FL or TX All-Lines Adjuster License (CEs current) may qualify for a $2,500 sign-on bonus.

Training and schedule

Training begins on day one. Active engagement and reliable attendance during training are mandatory.

About Liberty Mutual

Liberty Mutual says it shows up for people in their toughest moments and for employees with the same commitment. The company describes a workplace where everyone feels valued and supported, with inclusion embedded in its culture. It offers benefits, workplace flexibility, professional development, and Employee Resource Groups. Liberty Mutual is an equal opportunity employer and will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law. Fair Chance Notices are available for California, Los Angeles Incorporated, Los Angeles Unincorporated, Philadelphia, and San Francisco.