Remote Licensed Customer Service Representative

Liberty Mutual is hiring a Remote Licensed Customer Service Representative to work in its Customer Response Center. You would give policyholders and agents timely, accurate information and service for a division of Personal Lines products, plans and programs. This role is for someone who already holds an active P&C Producers insurance license and has at least two years of customer service experience.

What you will do

You will solve problems relating to policies within your scope on your own, and escalate others when appropriate. The job involves identifying, analyzing and owning customer policy needs so that satisfaction stays high and the business keeps and grows its customers.

Training and shift

Paid training runs Monday through Friday, 9:00am to 5:30pm EST, full time. Liberty Mutual states that attendance and active engagement during training are mandatory for success in the role.

Once onboarding and training are complete, go-forward shifts start between 8:30am and 10:30am EST. There is a weekend rotation: one weekend day, Saturday or Sunday, is required, with an alternate day off mid-week when you work the weekend.

What they are looking for

• An active P&C Producers insurance license is required.
• 2+ years of related customer service experience is required.
• Excellent communication and interpersonal skills are required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• An associate degree or 1+ year of insurance experience is preferred.

Where you can work

All equipment is provided. To work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps, plus a quiet, secure, distraction-free place to work.

Liberty Mutual is currently not hiring in NY, CA, AK, HI, NM or IL.

Pay and benefits

The typical starting salary range is determined by factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual says it aims to create a workplace where everyone feels valued, supported and can thrive, with inclusion embedded in its culture. It points to benefits, workplace flexibility, professional development opportunities and Employee Resource Groups. The company states it is an equal opportunity employer and will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices are listed for California, Los Angeles Incorporated, Los Angeles Unincorporated, Philadelphia and San Francisco.