Customer Support Quality Assurance Associate (FinTech) – Improve Service Excellence

Role Overview 

Key Responsibilities 

•  Monitor and evaluate customer support interactions 
•  Identify service gaps, risks, and compliance issues 
•  Provide actionable feedback to improve agent performance 
•  Ensure consistency in tone, quality, and resolution 
•  Track and report quality metrics and audit results 
•  Support continuous improvement initiatives 
•  Maintain documentation and audit records 
•  Prepare reports for management and operations teams 

Requirements
 

•  3+ years in customer support or QA roles 
•  Strong communication and problem-solving skills 
•  Experience with CRM tools and Google Workspace 
•  Attention to detail and analytical mindset 
•  Ability to work independently and manage priorities 

Nice to Have
 

•  Experience in FinTech or financial services
•  Background in regulated environments 
•  Strong understanding of QA frameworks and metrics 

Why Join
 

•  Work on a product impacting millions globally 
•  Be part of a fast-growing fintech company 
•  Collaborative and mission-driven team 
•  Opportunity to drive real customer impact