Remote Customer Support Specialist II
LeadSimple, Inc. · Anywhere In The World · posted 1 year ago
Customer Support
CRM
Problem Solving
Technical Support
Communication Skills
B2B SaaS
Contract
Worldwide
LeadSimple is seeking a Customer Support Representative II to provide advanced technical support, troubleshoot complex issues, and help customers maximize their use of our SaaS platform. This role focuses on problem resolution, product adoption, and customer satisfaction in a fast-growing property management software company.
Role Overview
- Handle Tier 2 support issues, resolving technical problems efficiently.
- Provide customer-centric support, ensuring a smooth user experience.
- Develop expertise in LeadSimple’s features and capabilities to guide users effectively.
- Work closely with internal teams for seamless issue resolution and product improvements.
- Contribute to the knowledge base by updating or writing at least one help article per month.
What We’re Looking For
- 2-5 years of customer support experience (B2B SaaS preferred).
- Strong technical troubleshooting skills and ability to communicate with engineering teams.
- Ability to learn quickly, work independently, and own outcomes.
- Excellent written and verbal communication skills.
- North America time zone availability (applications outside the US accepted).
Why Join LeadSimple?
- Fully remote role with location independence.
- Competitive perks: Unlimited PTO, monthly WFH & healthcare allowance, yearly vacation allowance.
- Supportive and mission-driven team in a fast-growing startup.
- Opportunities for growth and professional development.
If you are passionate about customer success, problem-solving, and technical support, apply now and be part of an innovative SaaS company transforming property management!
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