Phone Sales Representative
LawnStarter · Anywhere In The World · posted 1 year ago
LawnStarter is the nation’s leading on-demand platform for lawn care and landscaping services, aiming to be the go-to solution for all outdoor home services. Operating in 120 metro areas with $35 million in funding and the acquisition of our largest competitor, we are shaping the future of the industry. Our award-winning team culture values humility, drive, and intelligence, earning us Best Places to Work recognition in 2018, 2019, and 2020. We provide a tight-knit, growth-focused environment where you can take ownership of your work, contribute meaningfully, and accelerate your career. At LawnStarter, we blend the agility of a startup with the stability of a company generating tens of millions in revenue, backed by top venture and growth equity funds. Join us and thrive in a fast-paced, innovative, and rewarding environment.
About the Role
We are seeking a motivated and experienced sales professional with strong phone communication skills and fluent English proficiency in both spoken and written forms. This is a remote position that provides a call center-like environment, allowing you to work from the comfort of your home if you have a dedicated workspace, strong work ethic, and reliability.
This role starts as a seasonal opportunity (February - September) with a high potential to transition into a long-term position based on performance. We offer comprehensive training at the start, along with continuous learning support throughout the season to ensure your success in handling calls.
Key Responsibilities
- Manage inbound and outbound calls with potential customers (warm leads).
- Handle 200+ calls per week, with sales calls typically lasting 6 to 15 minutes.
- Operate within our business hours: Monday-Friday (7 AM - 12 AM CST), Saturday-Sunday (8 AM - 10 PM CST), with 40-hour workweeks available.
- Educate customers about our lawn care services platform, match them with professionals, provide estimates, and upsell recurring services.
- Engage and connect with US-based customers to effectively close sales.
- Overcome objections and upsell services confidently.
Ideal Candidate Qualifications
- Strong ability to build rapport and provide exceptional customer service.
- Proven ability to sell, close deals, and exceed sales targets.
- High adaptability to change, feedback, and performance metrics.
- Excellent time management and scheduling adherence.
- Strong empathy and communication skills.
- Commitment to high productivity and quality standards.
Job Requirements
- High school diploma or equivalent.
- Exceptional English communication skills (spoken & written).
- 2+ years of BPO experience (preferred but not required).
- Experience with CRM and VoIP software is a plus.
- Computer or laptop with 8GB RAM, Core i5 processor, and a noise-canceling headset (Chromebooks, tablets, and cell phones are not compatible).
- Reliable power and stable internet connection (25 Mbps primary, 10 Mbps backup).
- Preferred ISP providers: PLDT (#1) or Converge (#2).
- Backup power and internet to ensure full shift completion.
- Willingness to work US hours, weekends, and rotating shifts.
Compensation & Benefits
- Base Pay: $5/hour.
- Performance-Based Commission: Earn an additional $1 to $4 per hour based on sales performance.
- Total Potential Earnings: $6 to $9/hour with consistent performance.
- Thriving Work Culture: Recognized as one of the top places to work in Austin (2018-2020) and across the US (2021), fostering a collaborative and passionate team environment.
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