Sr. Systems Administrator-SCCM (IT@JH EMMS)

Johns Hopkins University is hiring a Sr. Systems Administrator-SCCM for IT@JH EMMS. This role centers on administering Windows desktops through Microsoft System Center Configuration Manager and troubleshooting for Enterprise Desktop Engineering. It is a remote, full-time position supporting a fleet of roughly 60,000 computers and users across CTS, Radiology, and IT@JH.

What you will do

You will act as an escalation point for LAN Administration and desktop support teams that need help with Enterprise Client Image (ECI) PC imaging issues, plus Epic Health IT and enterprise application software installation, testing, and troubleshooting. Before any Epic or other enterprise software deployments happen, you will test to verify applications install correctly and function without issue.

Day-to-day support tasks come in through email requests from desktop support staff. You will be expected to take initiative in researching emerging issues, running tests, and resolving complex technical problems with minimal supervision. You will work as part of a team and also independently.

Specific duties include:

• Design business, clinical, education, or infrastructure solutions by meeting with customers to observe current processes and the issues tied to them, and provide written documentation and diagrams of findings.
• Design solutions that conform to institutional policies, standards, guidelines, and the infrastructure environment, and to vendor and industry best practices.
• Recommend infrastructure applications that sit between end user applications and hardware operating systems by working with vendors, customers, and other sources.
• Install and configure server hardware and operating systems following technical documentation.
• Evaluate, implement, and manage software and hardware solutions using best practices for the environment.
• Install and configure infrastructure applications following product directions and industry best practices.
• Implement a schedule of system backups and archive operations to ensure data and media recoverability.
• Provide server level administration: manage hardware and software, maintenance, upgrades and patches, account maintenance, backups and recoveries, and assist users.
• Monitor and tune the system to achieve optimum performance levels.
• Develop scripts and solutions using departmental standards to automate systems management.
• Perform system software upgrades including planning, scheduling, testing, and coordination.
• Audit and maintain user access and authorization to provide for system security.
• Generate and maintain periodic and ongoing system-specific reports to assess performance, integrity, and capacity.
• Follow and maintain IT security awareness and best practices.
• Use system management and monitoring tools and incident tracking systems to detect incidents, take corrective actions, and determine root cause.
• Monitor changes and resolve incidents by responding to problems as they occur, reviewing processing and output of newly implemented solutions, and proactively ensuring solutions work.
• Implement changes while adhering to change management policies and procedures, and communicate the nature, significance, and risk factors to all parties.
• Evaluate vendor proposals by reviewing requirements to select the most appropriate vendor.
• Assist vendors, consultants, and inside Enterprise groups in developing applications.
• Participate in scheduled project team meetings.
• Create and maintain documentation for technical and end user audiences.
• Test all changes using appropriate test scenarios and contribute recommendations to test scenario development.
• Other duties as assigned.

What they are looking for

Minimum qualifications:

• Bachelor's Degree.
• Three years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred qualifications:

• At least 1-2 years' experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting.
• Advanced knowledge of Microsoft System Center Configuration Manager (SCCM). Other Windows desktop administration tools such as LAN Desk or Quest KACE are a plus.
• At least 1-2 years of end user support experience with Windows OS.
• One to two years of experience using Active Directory Users and Computers tools and managing Active Directory Group Policy Management.
• Knowledge of creating, linking, administering, and maintaining a Group Policy Object using the Group Policy Management Console.
• Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting.

Pay, hours, and location

The starting salary range is $62,900 - $110,100 annually, commensurate with experience. This is a full-time, exempt position. The schedule is Monday through Friday, 8:30am-5:00pm. The location is remote.

Classified title: Sr. Systems Administrator. Role/Level/Range: ATP/04/PD. Department name: IT@JH EMMS. Personnel area: University Administration.