Salesforce Developer III (Information Technology)

Johns Hopkins Carey Business School is hiring a Salesforce Developer III to manage and maintain development across Carey's Salesforce environment, including CRM needs for Executive Education, Partnerships and Experiential Learning, and to oversee platform administration. The role is customer-facing: you will work directly with internal Carey stakeholders to scope and prioritize enhancement needs and explain technical options to non-technical audiences. You will work alongside central University Salesforce teams and report to the Director of Software and IT Services.

What you will do

• Define moderately complex business, clinical or education problems by meeting with clients to observe current processes and the issues related to them, and provide written documentation of findings.
• Gather system requirements by meeting with clients and researching existing technology to understand business needs and possible solutions.
• Develop detailed tasks and project plans by analyzing project scope and milestones so products are delivered on time according to software lifecycle standards.
• Write functional and technical specifications from system requirements for use by programmers and business analysts.
• Develop or change data input, file and database structures, data transformation, algorithms and data output using appropriate languages and tools.
• Document code and associated processes by following development methodologies, adding code comments and documentation to knowledge-based systems.
• Create and document test scenarios, test all changes, and author and maintain audience-appropriate documentation.
• Implement changes following change management policies, monitor changes, resolve moderately complex problems, and provide support by triaging and resolving issues.
• Partner with Carey stakeholders to translate operational process needs into Salesforce solutions.
• Design and build Salesforce solutions across Carey's orgs using Apex, Lightning Web Components, SOQL/SOSL and declarative automation such as Flow, favoring declarative approaches where they meet the need and respecting platform limits.
• Develop and maintain integrations between Salesforce and Carey or university systems via the Salesforce API and approved integration patterns, coordinating with the data and business intelligence function where CRM data flows to the data warehouse.
• Design and maintain the Salesforce security model (profiles, permission sets, sharing rules) and data model (objects, fields, relationships) for Carey's orgs.
• Extend and maintain solutions built on managed packages and AppExchange tools, integrating packaged capabilities with Carey-specific customizations.
• Manage sandbox strategy, deployment and release management for Carey's Salesforce orgs, deploying metadata from sandboxes to production using tools such as Git and the Salesforce CLI, or change sets and DevOps Center as appropriate, within JHU change management policies.
• Monitor Salesforce seasonal releases to identify key changes, assess impact on Carey's orgs and ensure backward compatibility of customizations and integrations.
• Own or oversee day-to-day Salesforce administration for Carey's orgs, including users, profiles, configuration and data hygiene, with documentation and cross-coverage discipline so no critical capability depends on a single person.
• Coordinate with central University Information Systems Salesforce support, progressively absorbing work from the existing central resource as Carey-side capability matures.
• Evaluate and adopt vendor-delivered Salesforce capabilities, including AI features such as Einstein and Agentforce, in partnership with the Technology, Data & Automation function, and identify automation opportunities.
• Reserve a defined share of time, initially 10 percent and growing toward 20 percent as automation reduces routine load, for exploration, improvement and platform modernization work.

What they are looking for

• Bachelor's Degree.
• Three years of related experience with computer systems and applications.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred qualifications include knowledge in the assigned application and the platform on which it runs; Salesforce Platform Developer I certification (Platform Developer II preferred); Salesforce Administrator or App Builder certification desirable; demonstrated experience developing on the Salesforce platform with Apex (including triggers, batch and queueable Apex, callouts, logging and error handling), Lightning Web Components, SOQL/SOSL, Flow and the Salesforce API, with a working understanding of platform limits; experience deploying metadata from sandboxes to production, including tools such as Git and the Salesforce CLI, and with release and environment management; experience administering Salesforce orgs (users, profiles, permission sets, configuration); experience extending solutions built on managed packages and familiarity with common AppExchange tools such as Form Assembly and Conga; experience with integration middleware such as Boomi or MuleSoft a plus, if in use in Carey's environment; and experience in higher education or with CRM support of executive education, corporate relations or similar relationship-driven programs.

Pay and location

The salary range is USD 62,900 to 110,100 per year. The position is based in the United States.