IT Business Solutions Quality Analyst

Johns Hopkins University is hiring an IT Business Solutions Quality Analyst to support University Information Systems. The role covers requirements gathering, systems analysis, test case development, test coordination, and automated test scripts for enterprise systems including the Student Information System, admissions, and career services. It supports students, faculty, staff, administrators, and leaders across the university.

The position works independently while collaborating with technical teams, managers, and subject matter experts. Work includes ongoing system support, enhancements, and new implementations using SQL Server, Microsoft Office Suite, JIRA, Confluence, and manual and automated testing tools.

What you will do

• Work with sponsors and users to define project scope and objectives, conduct user interviews for requirements gathering, analyze business problems, and propose automated solutions, business processes, and procedures.
• Research and recommend system design and enhancements to minimize costs and maximize system use.
• Provide testing timelines and status to project managers and the project team, and create test strategy based on analysis of design documents and requirements.
• Design test plans and work with project teams and business partners to obtain approval.
• Facilitate integrated testing of business solutions, coordinate testing and data validation sessions, and conduct unit and functional testing.
• Generate test scripts, perform test analysis, execute functional and technical tests, document results, and identify, communicate, and troubleshoot issues.
• Facilitate data governance so responsibilities for content owners are clearly defined and communicated, and work with vendors to resolve problems as needed.
• Report test results and metrics to management and team in a timely manner.
• Define test cases, scripts, and corresponding data sets, and manage and execute test preparation activities with minimal supervision.
• Perform test execution and defect tracking, and learn, support, maintain, and train users on testing tools.
• Identify other uses and expansion of the tool sets.
• Write business cases and business requirements, and develop functional specs and functional prototypes.
• Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
• Communicate and collaborate with data analysts, technical developers, and architects on business requirements for business intelligence initiatives and enhancements to existing systems.
• Facilitate meetings, create status reports, and communicate with stakeholders or business users under guidance.
• Perform functional, regression, integration, user acceptance, cross-browser, accessibility, and BDD-based testing.
• Create, maintain, and execute automated test scripts.
• Document, track, and validate defects using tools such as JIRA.
• Coordinate testing with stakeholders, developers, project managers, and subject matter experts.
• Use SQL Server to validate data, troubleshoot issues, and support testing, and use SQL Server Report Services to create reports.
• Maintain requirements, testing, and process documentation in Confluence or similar tools.
• Support system implementations, enhancements, upgrades, and configuration changes, and recommend improvements to testing processes, automation coverage, and QA practices.

What they are looking for

• Bachelor's Degree.
• Five years of related experience, preferably within testing and business requirement gathering.
• Experience with automated testing tools such as Selenium, Playwright, Cypress, TestComplete, Katalon, or similar tools.
• Experience with BDD tools or frameworks such as Cucumber, Reqnrol, Behave, or Gherkin-based testing.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred qualifications

• Experience with cross-browser testing tools such as BrowserStack, Sauce Labs, or LambdaTest.
• Experience with accessibility testing tools or standards, including WCAG 2.X, Section 508, WAVE, axe, JAWS, or NVDA.
• Experience in business analysis, quality assurance, systems analysis, software testing, or related technology support.
• Experience with requirements gathering, test planning, test case development, defect tracking, and user acceptance testing.
• Experience with Student Information Systems, higher education enterprise systems, or higher education business processes.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Experience with Jira and Confluence, Microsoft SQL Server for data validation, troubleshooting, or testing support, and SQL Server Reporting Services.
• Experience with AI coding agents or AI-assisted testing or development tools.
• Familiarity with Agile, Scrum, Kanban, or similar methodologies.
• Strong analytical, problem-solving, communication, organizational, and collaboration skills.

Pay, hours, and location

The starting salary range is $73,300 to $128,300 annually, commensurate with experience. This is a full-time, exempt position with a Monday through Friday schedule of 8:30am to 5:00pm. The location is remote. The department is IT@JH University Information Systems, personnel area University Administration. The classified title is Business Solution Analyst; the working title is IT Business Solutions Quality Analyst. Role/level/range: ATP/04/PE.