Developer (IT@JH Financial Systems)

Johns Hopkins University is hiring a Developer for IT@JH Financial Systems. This role supports administrative departments and business units, including HR, Finance, Payroll, and shared services, that use the ServiceNow platform for case management and service delivery. It is a remote, full-time position with a mix of ticket-based work and project contributions, operating under close to moderate supervision.

What you will do

• Support business, clinical, and education problems by meeting with clients and senior IT colleagues to observe and understand current processes and issues. Contribute to written documentation of findings.
• Review system requirements by meeting with clients and senior IT colleagues and researching existing technology to understand business requirements for new applications.
• Contribute to detailed tasks by analyzing project scope and milestones to ensure timely delivery according to software lifecycle standards.
• Assist with functional and technical specifications by reviewing system requirements and putting them into descriptions for programmers and business analysts.
• Assist with development or changes to data input, files/database structures, data transformation, algorithms, and data output using appropriate computer languages and tools.
• Assist with documentation of code and processes by adhering to development methodologies, adding code comments, and appropriate documentation to knowledge-based systems.
• Assist with creating and documenting test scenarios using appropriate testing tools to validate application functionality.
• Assist with testing all changes using test scenarios to ensure delivered solutions work as expected and errors are handled meaningfully.
• Contribute to the creation and maintenance of documentation by writing audience-appropriate materials for technical and end-user references.
• Assist with implementation of changes by adhering to change management policies and procedures to communicate nature, significance, and risk factors.
• Assist in monitoring changes and resolving problems by responding to issues as they occur, reviewing processing and output, and proactively ensuring the solution works successfully.
• Provide support by triaging and resolving issues to ensure prompt, effective service.
• Configure and maintain ServiceNow record producers, workflows, and case management structures.
• Support and troubleshoot platform enhancements, defects, and configuration updates.
• Assist with integrations and data workflows (e.g., TalkDesk, Workday, SAP) including testing and validation.
• Perform Move/Add/Change (MAC) requests across supported services and modules.
• Contribute to identity and access configuration, including SSO and role mapping.
• Participate in testing, UAT support, and go-live readiness activities.
• Support hypercare and ongoing platform operations, including documentation and knowledge updates.
• Other duties as assigned.

What they are looking for

Minimum qualifications:

• Bachelor's Degree.
• No prior professional experience required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred qualifications:

• Experience with ServiceNow platform configuration (workflows, Flow Designer, business rules, UI policies).
• Proficiency in JavaScript or similar scripting language used in platform development.
• Familiarity with integrations and APIs (REST/SOAP) and data exchange concepts.
• Experience supporting enterprise systems and multi-environment deployments (Dev/Test/Prod).
• Exposure to Agile delivery models, testing/UAT support, and technical documentation practices.

Pay, hours, and location

Starting salary range: $24.25 - $42.50 hourly, commensurate with experience. This is a full-time, non-exempt position. Schedule is Monday-Friday, 8:30am-5pm. Location is remote. The role is in the IT@JH Financial Systems department, personnel area: University Administration.

Classified title: Developer. Working title: Developer (IT@JH Financial Systems). Role/level/range: ATO 40/E/03/OG.