Developer II (IT@JH Financial Systems)

IT@JH Financial Systems at Johns Hopkins University is hiring a Developer II to support administrative departments and business units that rely on ServiceNow for case management and service delivery. This role focuses on managing and enhancing the ServiceNow platform, including workflows, record producers, and integrations with enterprise systems. It is not about end user devices such as laptops or mobile hardware. The position operates with moderate to high independence, collaborating closely with business stakeholders and technical team members while following established service management processes and delivery standards.

What you will do

• Configure and maintain ServiceNow record producers, workflows, and case management structures.
• Support and troubleshoot platform enhancements, defects, and configuration updates.
• Assist with integrations and data workflows (e.g., TalkDesk, Workday, SAP) including testing and validation.
• Perform Move/Add/Change (MAC) requests across supported services and modules.
• Contribute to identity and access configuration, including SSO and role mapping.
• Participate in testing, UAT support, and go live readiness activities.
• Support hypercare and ongoing platform operations, including documentation and Knowledge updates.
• Under guidance, define business, clinical, or education problems by meeting with clients to observe and understand current processes and issues. Provide written documentation of findings.
• Gather system requirements by meeting with clients and researching existing technology.
• Develop detailed tasks by analyzing project scope and milestones to ensure product is delivered quickly according to software lifecycle standards.
• Write functional and technical specifications for use by programmers and business analysts.
• Develop or change data input, files/database structures, data transformation, algorithms, and data output using appropriate computer language/tools.
• Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to knowledge-based systems.
• Create and document test scenarios using appropriate testing tools to validate and verify application functionality.
• Test all changes using appropriate test scenarios to ensure delivered solutions work as expected and errors are handled meaningfully.
• Author and maintain documentation by writing audience-appropriate materials for technical and/or end-user references.
• Implement changes by adhering to change management policies and procedures for any given project.
• Monitor changes and resolve problems by responding to problems as they occur, reviewing all processing and output of the newly implemented solution, and proactively ensuring the solution works successfully.
• Provide support by triaging and resolving issues to ensure prompt, effective service.
• Other duties as assigned.

Participation in on-call rotation is required.

What they are looking for

Minimum qualifications:

• Bachelor’s Degree.
• One year of related experience with computer systems and applications.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred qualifications:

• Hands on experience with ServiceNow platform configuration and development (workflows, Flow Designer, business rules, UI policies).
• Proficiency in JavaScript and platform scripting, including troubleshooting and debugging.
• Experience working with APIs and integrations (REST/SOAP) and data exchange across systems.
• Familiarity with multi-environment deployments and release processes (Dev, Test/UAT, Prod).
• Experience working in Agile delivery models, including participation in backlog refinement, sprint work, and UAT support.

Pay, hours, and location

The starting salary range is $53,800 - $94,400 annually, commensurate with experience. This is a full-time, exempt position. The schedule is Monday-Friday, 8:30am-5pm. The location is remote. The department is IT@JH Financial Systems, and the personnel area is University Administration.

About the role

This is a classified title of Developer II with a role/level/range of ATP/03/PC. The work includes a combination of ticket-based activities (e.g., defects, access requests, configuration updates) and project-based assignments (e.g., new service onboarding, automation, and system enhancements).