Business Analyst for Catalog, Calendar and Scheduling (University Registrar)

Johns Hopkins University is hiring a Business Analyst for Catalog, Calendar and Scheduling in the Office of the University Registrar. The role reports to the Associate University Registrar for Academic Catalogue, Academic Calendar, and Classroom Management and Scheduling. It is a full-time, 100% remote position that connects the registrar's office with divisional registrar offices, the university technology team, and contracted services.

This job is for someone who can work across catalogue production, academic and event scheduling, and the academic calendar, and who can explain technical ideas to people who do not work in technology.

What you will do

• Lead catalogue communication with editors across all divisions, keep the list of page owners, editors, and approvers current, and update roles and authenticate users.
• Help maintain and update catalogue software, write documentation, and train end-users on it.
• Monitor catalogue data entry, analysis, and report generation for adherence to policies, procedures, and deadlines.
• Work with divisions so catalogue data stays accurate across systems, and coordinate program records maintenance.
• Support daily operation of CollegeNET/25Live with database updates, and serve as the 25Live system administrator.
• Analyze space usage, identify spaces, and produce periodic space utilization analytics for executive leadership.
• Train department chairs, administrative associates, campus administration, and others on 25Live, and create training documents and how-to guides for university-wide use.
• Create reports and documents the university uses for accrediting body-required reports, and oversee administrator access permissions.
• Serve on the 25Live Steering Committee.
• Produce and maintain a 10-year Academic Calendar website, align dates with divisional registrar offices, and keep the calendar conflict-free.
• Support classroom management at the Homewood campus with the Classroom Management team, including general pool classrooms and department spaces.
• Support scheduling systems including CLSS (CourseLeaf product), research and resolve discrepancies in student information systems, and recommend systems improvements.
• Run scheduled audit reports, support data clean-up of student records, and administer data integrity and governance.
• Safeguard student data per the university's FERPA policy, and serve as an expert resource on registrar systems and data across divisions.
• Help maintain vendor relationships and websites about the catalogue, calendar, and scheduling.
• Collaborate on testing new business solutions, document processes, and take on other projects such as registration and divisional events.

What they are looking for

• Bachelor's degree in a related field and three years of related experience. Additional education may substitute for experience, and additional related experience may substitute for education beyond a high school diploma or equivalent, under the JHU equivalency formula.
• Excellent oral and written communication skills, organizational skills, and attention to detail.
• Ability to keep a positive attitude during stressful situations, work well under pressure, meet deadlines, and multitask.
• Discretion with sensitive issues, and the ability to analyze and resolve issues including student data issues.
• Ability to collaborate on business process improvements and oversee implementation of new solutions or systems.
• Ability to explain basic technical concepts to a non-technical audience, develop test cases, and oversee user-acceptance testing.
• Functional experience with Student Information Systems and Microsoft Office (Word, Excel, SharePoint) is strongly preferred.
• Functional experience with CourseLeaf CAT, CIM, CLSS or another catalog and curriculum software is strongly preferred.
• CollegeNET/25Live or other scheduling software is strongly preferred.
• Functional experience with OnBase or other document imaging software is strongly preferred.
• Knowledge of FERPA and laws, rules, and regulations related to JHU policies is desired.

Preferred qualifications

• Bachelor's degree in Data Analytics, Information Systems, Finance, Accounting, or a related field.
• Four years of progressively responsible related experience.
• Experience with cross-functional teams and process improvement.
• Experience with Student Information Systems.
• Four years of registrar's office experience, preferably in catalogue, academic calendar, and scheduling.

Pay, hours, and location

The starting salary range is $62,900 to $110,100 per year, commensurate with experience. The schedule is Monday through Friday, 8:30am to 5:00pm. FLSA status is exempt. The role is 100% remote. The classified title is Business Analyst, role/level/range ATP/04/PD. The location is Homewood Campus, department name University Registrar, personnel area University Student Services.