caferemote

Community Support Specialist - Work from Anywhere

IFTTT · Anywhere In The World · posted 1 year ago

Community Support Specialist - Work from Anywhere at IFTTT — remote job on CafeRemote
Customer Support Problem Solving Communication Skills Zendesk Full-time Worldwide
At IFTTT, we're on a mission to help people automate their digital lives with ease. With over 25 million users, 160,000 Pro customers, and partnerships with 1,000+ services, we're the go-to no-code platform for automation enthusiasts, businesses, and creators. If you're ready to be part of an innovative team shaping the future of connectivity, we want to hear from you! 

📅 Work Hours: 9:00 AM - 5:00 PM PST (Monday-Friday) 

🏡 Location: 100% Remote 

What You'll Be Doing 

As a Community Support Specialist, you'll play a key role in assisting our Pro users, ensuring they have the best experience possible while using our platform. Your responsibilities will include: 

  • Managing and responding to user inquiries efficiently. 
  • Assisting users in creating Applets with filter code (JavaScript). 
  • Identifying and documenting technical issues and escalating them to relevant teams. 
  • Enhancing help documentation and product explanations. 
  • Collaborating cross-functionally to improve the platform and user experience. 

What We're Looking For 

We’re looking for someone who thrives in a fast-paced environment and loves problem-solving. Ideal candidates should have: 

  • Strong troubleshooting and problem-solving abilities. 
  • Excellent written and verbal communication skills in English. 
  • Familiarity with APIs, OAuth 2 authentication, and CRM tools like Zendesk. 
  • Prior experience in remote customer support roles. 
  • Bonus points for experience with JavaScript or fluency in multiple languages. 

Why Join Us? 

At IFTTT, we offer more than just a job — we provide an opportunity to grow and innovate in a collaborative environment. Here’s what you can expect: 

  • Competitive hourly pay ($13-$25 USD). 
  • A dynamic and supportive remote team. 
  • Opportunities for skill development and career growth. 
  • The chance to work with cutting-edge technology in the automation space. 
Ready to take the next step in your career? Apply now and help us build the future of automation! 

Ready to apply?

Opens the application page in a new tab.

Apply for this job

CafeRemote takes no fee and asks for no account.

Similar remote jobs

KYB/AML Analyst, Sweden

Ramp · Remote (Sweden)

Full-time SEK 770,000 – SEK 1,060,000 • Offers Equity 1d ago