Professional Services Engagement Manager

Harness is hiring a Professional Services Engagement Manager to work remotely within the U.S. This person sits between Sales, Professional Services, and Delivery teams, shaping services engagements that help customers get value from the Harness platform. The role is for someone with a background in software engineering or DevOps leadership who also enjoys consultative selling and commercial strategy.

What you will do

• Partner with customers and account teams to understand business objectives, technical requirements, current environments, and desired outcomes.
• Lead scoping sessions, discovery workshops, and solution discussions to recommend packaged and custom service offerings.
• Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work that lay out scope, value, delivery methodology, and customer outcomes.
• Work with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to make sure engagements are scoped, staffed, and positioned for execution.
• Guide customers through service pricing, contractual terms, project assumptions, and implementation approaches, addressing objections and mitigating risk.
• Drive Professional Services bookings and margin targets through forecasting, opportunity management, and engagement with key accounts.
• Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities and coaching stakeholders on service offerings.
• Partner with delivery teams to turn customer requirements into implementation plans and ensure a smooth transition from sales to execution.
• Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams.
• Create and deliver enablement content on Professional Services capabilities, value propositions, methodologies, and best practices.
• Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that need a sales-sensitive implementation as a paid pilot.
• Instill confidence in prospects about Digital/DevSecOps/AI transformation and talk through best practices from your own experience as a technical leader and software engineering or DevOps veteran.

What they are looking for

• 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within software delivery, DevOps, cloud, or developer tooling.
• 5+ years of experience as a manager or technical lead for teams in software engineering, DevOps, cloud, or developer tooling.
• Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices.
• Proven ability to consult with customers on technical transformation initiatives.
• Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work.
• Demonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations.
• Strong executive communication, presentation, and stakeholder management skills.
• Experience building partnerships across Sales, Customer Success, Services, and Engineering teams.
• Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting.
• A customer-first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives.
• Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.

Pay and benefits

The pay range for this role is $165,000–$198,000 USD per year. Harness offers competitive salary, healthcare benefits, Flexible Spending Account (FSA), flexible work schedule, Employee Assistance Program (EAP), Flexible Time Off and Parental Leave, monthly, quarterly, and annual social and team building events, and monthly internet reimbursement.

Location and travel

Remote within the U.S. Travel expected up to 25%.

About Harness

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. The company brings AI and automation to the “outer loop” of software delivery—testing, deployments, application security, reliability, compliance, and cost optimization. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend. Customers like United Airlines, Morningstar, and Choice Hotels have accelerated releases by up to 75%, reduced cloud costs by up to 60%, and achieved 10x DevOps efficiency. Harness has a global team across 26 offices and 27 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.