Customer Service Representative

What You’ll Do

• Manage high-volume inquiries via ticketed emails, live chat, and outbound calls with empathy, clarity, and speed.
  
  
• Resolve issues on first contact, offering step-by-step support and closing cases within SLA.
  
  
• Accurately log all interactions in the CRM for seamless follow-up.
  
  
• Identify complex issues and escalate efficiently to Tier 2 or specialists with full case context.
  
  
• Recognize and act on upsell, cross-sell, or retention opportunities by routing leads to Sales.
  
  
• Maintain service quality by adhering to company policies, data privacy standards, and QA checklists.
  
  
• Collaborate with internal teams by sharing customer insights to improve product and operational workflows.
  
  

Technical Requirements

• A personal workstation with Intel i5 or better and 16GB+ RAM
  
  
• Dual monitors and a noise-canceling headset
  
  
• High-speed internet with upload speed of 25 Mbps+ and latency under 100ms
  
  
• Backup internet and power (e.g., inverter or UPS) to ensure uninterrupted work
  
  

What Makes You a Great Fit

• 2+ years of customer support experience across phone, email, and chat in a fast-paced environment
  
  
• Fluent in English and Spanish, both written and spoken
  
  
• Proficient in CRM and support tools (e.g., Zendesk, Atlassian, Slack)
  
  
• Calm, solution-oriented, and passionate about creating excellent customer experiences
  
  
• Able to work remotely with a reliable home setup and flexible availability
  
  

Pay & Benefits

• Competitive starting pay: $6 USD per hour
  
  
• Paid training and scheduled breaks
  
  
• Performance-based bonuses and clear growth paths to senior or team lead roles
  
  
• 100% remote opportunity with a supportive global team
  
  

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• A short company description
  
  
• A job skills list in bullet points for LinkedIn or job board tags