Full-Time Call Center Customer Service Agent

Frontline Call Center is hiring temporary disaster response agents for a project that will move quickly once candidates receive client clearance. This is a full-time, remote customer service role open to residents of specific states. All shifts are available 24 hours a day.

What you will do

As a disaster response agent, you will handle inbound and outbound calls related to disaster relief efforts. You will need to be responsive and prepared to complete all onboarding and training requirements within required timeframes. You must monitor your email closely and respond promptly to all requests from Frontline. Missing deadlines or failing to respond may result in losing your placement opportunity.

What they are looking for

Candidates must successfully complete a background check and receive client clearance. Potential disqualifying factors include bankruptcy, recent felony convictions, and unresolved financial obligations such as tax evasion or defaulted federal student loans. Final eligibility decisions are made through the client's background-screening process.

Applicants must reside in one of the following states: FL, NC, SC, GA, PA, TX, VA.

Equipment and environment requirements

All requirements are mandatory. You must have a quiet, distraction-free working environment and a laptop or desktop that you maintain yourself, meeting these specifications:

• Windows 11 based PC (no Macs or Chromebooks)
• Processor: Intel Core i5 or higher (recent generation) or AMD Ryzen 3, 5, 7, or 9 (recent generation)
• Memory: 16GB RAM with 12GB usable DDR4
• Storage: 256GB SSD (capable of storage upgrades)
• Screen resolution: 1366x768
• Connections: RJ-45/Ethernet, HDMI Out
• Dual monitors
• Separate keyboard and mouse
• High-quality USB headset compatible with the computer
• A reliable method of taking and placing work contacts
• A reliable method to contact the Employee Call-Out Line

Agents may not work solely from a laptop screen or laptop keyboard. A complete workstation with dual monitors and separate equipment is required.

Internet requirements

You must have a hardwired internet connection meeting these specifications:

• Download speed: 20 Mbps or higher
• Upload speed: 10 Mbps or higher
• Latency: 20 ms or less

Candidates must complete a test through Speedtest.net and provide clear screenshots showing these speeds and ping.

Pay and hours

Pay is DOE (depends on experience). All shifts are available 24 hours a day. This is a temporary assignment.

About Frontline Call Center

Frontline Call Center is hiring for a temporary disaster response project. The role is remote, but you must reside in one of the required states.