caferemote

Customer Success Manager (Americas)

Filestage · Brazil, Canada, Chile, Canada, Panama, Mexico, USA, Argentina, Uruguay, Dominican Republic, · posted 1 year ago

Customer Success Manager (Americas) at Filestage — remote job on CafeRemote
Customer Support CRM Communication Skills Full-time the United States Canada $50K+
Filestage is dedicated to simplifying review and approval workflows so creative and marketing teams can focus on delivering their best work. Our cloud‑based platform lets users share, discuss, and sign off on documents, designs, images, video, and audio in one organized space. More than 500 companies—including AB InBev, LG, Havas, GroupM, and Emirates—rely on Filestage, and over half a million people log in every year. After completing our Series A, we are scaling quickly in a market that is expanding just as fast.

Why This Role Matters

Customer success is central to Filestage’s growth strategy. As the primary contact for a portfolio of accounts, you will guide customers from onboarding to renewal, help them achieve tangible results, and uncover expansion opportunities that drive revenue for both them and us.

Key Responsibilities

  • Own the customer journey from kickoff through renewal, ensuring each account meets its goals and realizes full value from Filestage.

  • Develop tailored success plans by understanding each customer’s workflows, pain points, and priorities.

  • Track customer health with data‑driven dashboards, acting early on signals of risk or growth.

  • Lead strategic business reviews with stakeholders, sharing insights and aligning next‑step objectives.

  • Deliver training and enablement sessions—through calls, webinars, or chat—to embed Filestage in the customer’s daily processes.

  • Advocate internally by collaborating with Sales, Marketing, Product, Engineering, and Support to champion customer needs and influence the roadmap.

What We Look For

  • Experience in customer success, account management, or consultative sales (SaaS preferred).

  • Solid commercial instincts and the confidence to identify upsell or cross‑sell opportunities.

  • Strong ownership mindset—you proactively solve problems and move initiatives forward.

  • Excellent written and spoken English; Spanish proficiency is a plus.

  • Empathy, clear communication, and a genuine enthusiasm for helping people succeed.

  • Based in an Americas time zone to ensure overlap with our clients and teams.

Life at Filestage

  • Fully remote culture with flexible scheduling—work when you’re most productive.

  • Annual team retreats (health conditions permitting) to connect and collaborate face‑to‑face.

  • 38 days of paid leave each year, plus a half‑day break on your birthday.

  • Volunteer day to support a cause important to you.

  • €1,500 equipment stipend and €500 home‑office allowance to create your ideal workspace.

  • Professional development budget after six months on the team.

  • A no‑nonsense environment that values clear goals, minimal meetings, and autonomy.

Ready to Apply?

If you thrive on building lasting customer relationships and want to shape the future of a fast‑growing remote company, we’d love to meet you. Click “Apply” and tell us how your experience will help our customers succeed with Filestage.

Ready to apply?

Opens the application page in a new tab.

Apply for this job

CafeRemote takes no fee and asks for no account.

Similar remote jobs

KYB/AML Analyst, Sweden

Ramp · Remote (Sweden)

Full-time SEK 770,000 – SEK 1,060,000 • Offers Equity 1d ago