Account Manager

Encircle is hiring an Account Manager to drive renewals and expansion across a portfolio of customers. This is a remote role open to candidates in Canada, with hybrid work available at the company's collaboration hub in Kitchener, Ontario. You would report to the Director of Customer Success and work alongside the Customer Success team and Revenue Leadership to hit your targets.

This role suits someone with a few years of customer-facing sales experience who is comfortable owning contract conversations, handling objections, and selling new products into existing accounts.

What you will do

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Own contract processes, including renewal management, quote creation, Salesforce opportunity records, forecasting outcomes, and tracking progress of signatures
• Identify opportunities to expand Encircle's footprint as part of the renewal process
• Identify opportunities to sell new products to current customers
• Use platform data to run campaigns that create new product pipeline or expansion revenue
• Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal when needed
• Build and maintain working relationships with customers by phone and email, including handling objections and solving problems when customers ask for discounts, say they do not want to renew, mention competing solutions, or show no interest in new products
• Develop a thorough understanding of the products to deliver demonstrations of the Encircle platform to existing customers
• Partner with Revenue and GTM leadership on uncovering value, trends, and opportunities
• Meet your quota

What they are looking for

• Self-starter with a knack for problem solving
• 2+ years of experience in a customer-facing role such as an account executive or account manager
• Previous B2B SaaS experience
• Year-over-year success exceeding quota targets
• Ability to tackle objections and close deals
• Ability to handle multiple priorities and manage customer expectations
• Strong planning, organizational, and time management skills
• Good verbal and written communication with customers and internal stakeholders
• Experience with software tools such as Salesforce, Churn Zero, and G-Suite

Pay and location

The base pay range for this role is CAD 78,000 to 90,000 per year. The position is remote in Canada, and hybrid work is available in Kitchener, Ontario.

About Encircle

Encircle builds a software platform used by restoration contractors and insurance professionals across North America to process property insurance claims faster and with greater accuracy. The company describes itself as remote-first with a collaboration hub in downtown Kitchener, and says it is growing.

What they offer

• Flexible hours, self-managed vacation, and trust to manage your time
• Remote-first work, with access to the Kitchener collaboration hub
• Support for learning and career development
• Attention to well-being inside and outside of work

Encircle is an equal opportunity employer committed to building a diverse and inclusive team. The company encourages all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.