Customer Success Manager

What you will do:

• Build deep, trusted relationships with key contacts and executives at our customer's companies.
• Review ongoing customer campaigns and provide strategic guidance to customers.
• Successfully onboard and deploy new customers by working closely with the engineering team.
• Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
• Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
• Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
• Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.
• Be the voice of the customers and provide customer feedback internally to stakeholders.
• Identify, sell, upsell, enable, and manage opportunities with our customers.

What you should have:

• At least 5 years of enterprise SAAS customer success, experience
• A thoughtful and empathetic approach when dealing with customers and internal stakeholders
• An analytical mindset focused on uncovering opportunities for customers.
• An understanding of the AI software landscape.
• Ability to work with a diverse range of customers, who each have their own vision and measure of success.
• Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
• Preferred: Experience working with international customers in a past role.

US Benefits: