SaaS Product Specialist (German-speaking, EMEA)

Key Responsibilities 

• Help clients and prospects understand how our product delivers value.
  
  
• Become a product expert (with full training provided).
  
  
• Conduct product demos and answer technical or functional questions.
  
  
• Onboard and support clients in German and/or English.
  
  
• Review and report common issues to help improve the product.
  
  
• Collaborate with global teams across different time zones.
  
  
• Build long-term trust through honesty, empathy, and reliability.
  
  

Requirements
 

• Native German speaker + excellent English (C2 level).
  
  
• Located anywhere in the EMEA region (UTC -1 to +4).
  
  
• Minimum 3 years of SaaS experience (support, onboarding, or pre-sales).
  
  
• Comfortable explaining product value (no hard sales pressure).
  
  
• Understand basic tech terms like HTML, CSS, JS, API, integrations, staging, GitHub, databases, etc.
  
  
• Highly organized, detail-oriented, and process-driven.
  
  
• Happy working remotely with reliable internet and a dedicated workspace.
  
  

What We Offer
 

• 32-hour work week (Monday–Thursday only!)
  
  
• 20 days annual leave + 12 public holidays + your birthday off
  
  
• Remote-first culture with work-life balance
  
  
• Mental health support & learning opportunities
  
  
• Competitive salary based on location & experience
  
  
• Budget for equipment after 6 months
  
  
• Fun, respectful, supportive global team
  
  
• Fast-growing, stable, bootstrapped tech company (no VC pressure)