B2C Sales Representative
Community Phone · Anywhere in the World · posted 11 months ago
Community Phone is building the most reliable, intuitive phone service for communities across America. We power the business line at your neighborhood hair salon, enable your auto-body shop to text customers, support local government agencies, and even serve as the phone your mom occasionally answers from her computer. With over 20,000 customers and rapid growth, our ambition is clear — we aim to become the Square of phone communication.
We're a team of ~80 people across 15 countries, backed by Y Combinator, and united by one core value: absolute customer obsession. During a major network outage, every employee—from recruiters to engineers—jumped on calls to personally help customers. That’s who we are. Join us as we work to make communication as simple, human, and effortless as it should be.
What You’ll Do
You’ll connect with customers who already want to hear from us—no cold calls, no chasing uninterested leads. Your job is to handle inbound calls and follow up with people who’ve asked for more information. Your mission is simple: help them, guide them, and close the sale.
You will:
- Talk to families looking for a safe first phone for their kids
- Help seniors who just want technology that feels easy again (without 12 confusing apps)
- Listen with empathy, communicate clearly, and close confidently
- Ensure smooth number porting—because first impressions matter
Each call is an opportunity to make someone’s day and hit your sales targets.
Who Thrives Here
You’ll fit right in if you are:
Who Thrives Here
You’ll fit right in if you are:
- Hungry – You love sales, competition, and uncapped earning potential
- Empathetic – You listen, understand, and treat people with care
- Mission-driven – You want meaningful work
- A clear communicator – Strong English required; Spanish is a plus
- A genuinely good human – No egos, no jerks
Who This Isn’t For
Community Phone isn’t the right place if you:
Community Phone isn’t the right place if you:
- Want to coast without clear goals
- Feel uncomfortable with sales targets or constructive feedback
- Prefer the predictability of a giant corporation
- Don’t enjoy talking to customers
- Struggle with remote work discipline
- Care more about titles than impact
Requirements
To deliver a great customer experience, your setup must include:
To deliver a great customer experience, your setup must include:
- High-speed internet
- A PC or laptop
- Noise-cancelling headphones
- Minimum 2 years of sales experience, ideally with telecom or US market exposure
If you don’t have these essentials, this role isn’t a fit.
Community Phone Culture
We are relentlessly customer-first and look for people who share that obsession.
Traits you’ll see across our team:
Community Phone Culture
We are relentlessly customer-first and look for people who share that obsession.
Traits you’ll see across our team:
- Curiosity & Learning – We embrace questions, mistakes, and continuous improvement
- Efficiency Where It Matters – We operate lean and prioritize value over excess
- Bias Toward Action – We move fast and take smart risks
- Transparency & Direct Communication – Open conversations help us solve problems quickly
- Ownership & Accountability – We think like founders, not employees
- Caring Mentality – We support each other and put customers first
Growth Opportunities
We’re scaling fast. Landlines are disappearing, demand is rising, and ambitious people grow quickly here.
Your growth can look like:
We’re scaling fast. Landlines are disappearing, demand is rising, and ambitious people grow quickly here.
Your growth can look like:
- Leadership paths – As our sales org expands, we need Team Leads and Managers
- Higher base pay – Strong performance means higher base salary
- Cross-department mobility – Many employees have transitioned into new roles and excelled
If you’re driven, competitive, and ready to prove yourself, the ceiling doesn’t exist here.
Our Mindset
We improve constantly because we value feedback—from customers and our team. We’ve already made major improvements and will never stop making Community Phone a workplace where kind, ambitious people thrive.
But we’ll be honest: we’re a fast-moving startup. Things change quickly. If you’re hungry, empathetic, and excited to build something meaningful, you’ll love it here.
Compensation
Our Mindset
We improve constantly because we value feedback—from customers and our team. We’ve already made major improvements and will never stop making Community Phone a workplace where kind, ambitious people thrive.
But we’ll be honest: we’re a fast-moving startup. Things change quickly. If you’re hungry, empathetic, and excited to build something meaningful, you’ll love it here.
Compensation
- Base Salary: $10,200/year to start (paid bi-weekly)
- Bonus: $850/month at quota
- Commission: Uncapped — your performance = your income
- Growth Potential: Strong performers can grow their base and commissions within 6 months
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