Customer Success Associate (Remote) – SaaS CRM Growth Role at Close

Role Overview

Key Responsibilities

•  Onboard and train new customers virtually 
•  Proactively reach out to high-potential users 
•  Conduct account reviews and improve customer success strategies 
•  Communicate via email, calls, Zoom, and other platforms 
•  Identify upsell and expansion opportunities 
•  Collaborate with sales and success teams for smooth transitions 
•  Host group training sessions, demos, and office hours 
•  Create helpful content like FAQs, guides, and videos 
•  Engage with users via community platforms and support tools 

Requirements

•  At least 1 year of experience in B2B SaaS
•  Background in sales or CRM tools is highly preferred 
•  Strong verbal and written communication skills 
•  Ability to work independently in a fast-paced remote environment 
•  Strong relationship-building and interpersonal skills 
•  High emotional intelligence and customer empathy 
•  Experience working in startups (remote experience preferred) 
•  Must be based in the U.S. and fluent in English 

Benefits

•  Competitive salary with performance-based bonus 
•  5 weeks Paid Time Off + additional annual leave increases 
•  Paid parental leave 
•  1-month paid sabbatical after 5 years 
•  Health benefits (medical, dental, vision) for U.S. employees 
•  401(k) with 6% employer match 
•  Annual team retreats (e.g., Milan, Paris) 

Work Culture & Hiring Process