Billing Representative

Responsibilities 

• Monitor accounts to identify overdue payments
  
  
• Review account history and past billing details
  
  
• Contact accounts payable teams and administrators via phone and email regarding past-due and upcoming invoices
  
  
• Determine the root cause of non-payment
  
  
• Address and resolve billing issues and concerns
  
  
• Provide regular reports on collections activity and accounts receivable status
  
  
• Work closely with Sales to confirm contract accuracy and maintain updated customer information
  
  
• Maintain detailed call logs and record all customer payment updates
  
  
• Manage new workplace assignments by establishing contact, introducing yourself, and collecting necessary account information
  
  
• Identify high-risk accounts and escalate them to managers when needed
  
  
• Build strong customer relationships and clearly communicate billing policies, NET terms, and dispute processes
  
  
• Develop SMART action plans for delinquent accounts
  
  
• Aim to maintain at least a 95% quarterly collection rate
  
  

Requirements & Skills
 

• Excellent verbal and written communication
  
  
• Strong attention to detail
  
  
• Confidence working with numbers and data
  
  
• Good judgment in customer-facing scenarios and live conversations
  
  
• High coachability and openness to feedback
  
  
• Ability to build rapport with customers
  
  
• Professional reliability (timeliness, meeting commitments, etc.)
  
  
• Active listening skills
  
  
• Negotiation abilities
  
  
• Patience and the ability to manage stressful situations
  
  
• Strong problem-solving and critical-thinking skills
  
  
• Ability to adapt quickly to process or policy changes
  
  
• Preferred experience: Google Workspace, Slack, Salesforce, and softphone tools such as Amazon Connect
  
  
• Willingness to learn and adapt to new technologies
  
  

Qualifications
 

• Open to candidates at all experience levels—professionalism, problem-solving ability, and customer handling matter most
  
  
• No specific degree required; we prioritize capability over credentials
  
  

Why Join Clipboard?
 

• 100% Remote—Always. Work from anywhere in the world
  
  
• Fast-paced startup culture that values curiosity, independence, and growth
  
  
• Skill-based hiring process focused on real problem-solving rather than résumé keywords
  
  
• Opportunity to make a meaningful impact on workplace customer experiences
  
  

• A reliable laptop or desktop computer (no Chromebooks or Linux)
  
  
• Minimum 20 Mbps wired internet connection
  
  
• Wired headset for clear audio
  
  
• A quiet, distraction-free workspace
  
  
• Stable electricity and internet
  
  

Next Steps After Applying
 

• The application includes skill-based questions designed to assess real billing-related situations; some responses may trigger automatic rejection, so answer carefully
  
  
• You will receive an email with the next steps within 2 days of applying
  
  
• Check your spam folder if you don’t see it—emails may be filtered accidentally