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Remote Technical Support Specialist

Checkout Page · UK Only, USA Only, Canada Only, Europe Only · posted 1 year ago

Remote Technical Support Specialist at Checkout Page — remote job on CafeRemote
Customer Support Problem Solving Communication Skills Technical skills Customer Service Contract Europe the United States Canada the United Kingdom
Checkout Page is revolutionizing online selling with our no-code checkout page builder, making it easier for businesses to scale seamlessly. We’re a tight-knit, fully remote team of three—two co-founders and an SEO writer—focused on growth, innovation, and a stress-free work environment. Backed by TinySeed accelerator funding, we’re profitable and committed to helping our customers thrive. 

What You’ll Do 
As a Technical Support & Account Manager, you’ll play a vital role in supporting our customers and driving their success. You’ll have the chance to shape our processes, grow with the company, and make a direct impact. 

Your responsibilities include: 

  • Responding to customer inquiries via live chat with clarity and efficiency. 
  • Writing detailed and helpful support articles to guide users. 
  • Onboarding new customers and ensuring a smooth transition to our platform. 
  • Conducting regular check-ins with clients to foster relationships and address needs. 
  • Reporting bugs to the development team for swift resolution. 
  • Scheduling and managing sales calls to convert leads into happy customers. 

What We’re Looking For 
We need someone who’s proactive, technically skilled, and ready to make a difference from day one. Here’s what we’re looking for: 

  • Technical Expertise: Knowledge in eCommerce, payments, Stripe, or event ticketing. 
  • Experience: At least one year in technical support (B2B experience preferred). 
  • Communication: Strong written and verbal English skills. 
  • Equipment: A Mac, iPhone, microphone headset, and a quiet workspace. 
  • Time Commitment: Availability from 2 PM to 9 PM CET to overlap with U.S. hours. 

No degree? No problem! We value skills, experience, and attitude above formal qualifications. 

Tools You’ll Use 

  • Checkout Page 
  • Stripe 
  • Crisp 
  • Notion 
  • Slack 
  • Loom 
  • Sanity CMS 


What We Offer 

  • A collaborative, fully remote work environment. 
  • Flexibility to manage your work hours. 
  • The opportunity to shape a growing startup and contribute meaningfully. 

Interview Process 

  1. Record a 3-minute Loom video introducing yourself and sharing why you’re a great fit for the role (include the link in your application). 
  2. Attend a 30-minute call to meet our co-founders. 
  3. Complete a 3-day paid trial to showcase your skills in action. 

Apply Now 
Ready to join our team and make an impact? Send us your application and Loom video today! We’re excited to meet you. 

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