Program Manager, Digital Scheduling and Access (Epic Certified) - Remote

Cedars-Sinai Medical Center is hiring a Program Manager for Digital Scheduling and Access. This is a remote role for someone with a healthcare operations and project management background who has worked with digital scheduling and access tools. You will lead the long-term digital scheduling and access program and support the Enterprise Information Services (EIS) Cadence and MyChart teams.

The position is Epic certified, and the employer prefers someone living locally or willing to relocate to the Los Angeles area. Approved remote states are Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, and Texas.

What you will do

• Oversee the implementation of the EIS digital scheduling tools across specialties.
• Assist the Cadence and MyChart teams with design decisions.
• Determine resource allocation and planning needs.
• Create project documentation tools to support the work.
• Maintain tasks and milestones according to project timelines.
• Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.
• Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.
• Oversee the post-live specialty check-ins required for both MyChart and Cadence.
• Be the point person for Cadence and MyChart scheduling-related escalations.
• Identify and mitigate risks that could impact program success.
• Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management before the EIS project kickoff.
• Assist with driving standardization of scheduling workflows across all clinics.
• Make data-driven decisions on workflow optimizations, engaging stakeholders as needed.
• Create project requests and track optimization requests.
• Participate in all scheduling-related meetings to maintain continuity and support decision-making.
• Deliver regular status updates at key leadership meetings.
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and report findings to leadership.
• Develop a toolkit for managing and tracking the digital scheduling tools implemented.
• Manage Cadence and MyChart risks and post go-live support.
• Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.

What they are looking for

The ideal candidate has a strong background in healthcare operations and project management, with experience in digital scheduling and access tools. You should have a demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders at all levels of the organization. You should also be comfortable working in a fast-paced, dynamic environment and able to adapt quickly to changing priorities.

The role provides leadership, guidance, and direction for the Digital Scheduling project, collaborating with operational stakeholders to optimize scheduling and promote the use of digital tools. You will develop and maintain strong relationships with key stakeholders, including clinical and operational leaders, IT teams, and vendors, and monitor and report on project progress with regular updates to senior leadership.

About Cedars-Sinai

Cedars-Sinai placed in the top 20 on Newsweek's "World's Best Smart Hospitals 2024" list, which highlights hospitals that have excelled in the use of electronic functionalities, telemedicine, digital imaging, artificial intelligence, and robotics.

The organization was also recognized by the CHIME Digital Health Most Wired program, assigned a Level 10, the most prestigious level of certification, among more than 300 surveyed healthcare organizations. Cedars-Sinai scored highly across multiple verticals and particularly excelled in infrastructure, interoperability, and population health innovation.

The EIS team at Cedars-Sinai works on the idea that clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.