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(Senior) CRM Admin (f/m/d)

Career @ plancraft · Anywhere in the World · posted 8 months ago

(Senior) CRM Admin (f/m/d) at Career @ plancraft — remote job on CafeRemote
Customer Support CRM Digital Marketing Bug Tracking Analytic Tools ECommerce Management CRM Integration Full-time Senior Worldwide
We’re excited to build the future—together as a team—and stay grounded in our mission to empower the builders and makers of tomorrow. To get a feel for who we are, visit our Instagram and LinkedIn pages. 

We believe diversity makes us stronger. We welcome people of all backgrounds, identities, abilities, and experiences, because different perspectives lead to better ideas, stronger products, and a healthier workplace. If our mission resonates with you but you don’t meet every single requirement, we still encourage you to apply. You may be exactly the person we’re looking for.  

Our Purpose at Plancraft 

Plancraft is building the digital backbone for Europe’s trades through modern software and smart AI solutions. Our goal is to give craftspeople and contractors more time to focus on their work by removing unnecessary administrative burden. We provide a practical SaaS platform that works the way they do: fast, efficient, and built for real-world workflows, with AI features that add genuine value in day-to-day operations. 

Backed by leading Tier 1 investors such as Headline and Creandum, and trusted by more than 20,000 craftspeople, we’re scaling across Europe to connect independent businesses into strong, successful communities. We believe in “zero admin, not zero personality” and design every feature with the people in safety boots in mind—not those in suits.  

Your Mission at Plancraft 

As a (Senior) RevOps CRM Admin (f/m/d), you will design, automate, and scale Plancraft’s CRM and go-to-market systems. Your work will ensure that our Sales, Customer Success, and Marketing teams operate on reliable, AI-powered workflows and clean, scalable data structures that support our international growth. You’ll provide the technical foundation that allows the wider RevOps team to focus on strategy, insights, and execution.  

Your Responsibilities 

  • Own global HubSpot CRM administration for Sales, CS, and Marketing teams

  • Design and maintain scalable CRM architecture for multi-country GTM operations

  • Build international-ready data models, properties, permissions, and objects

  • Implement and optimize AI-powered automations across the customer lifecycle

  • Create high-quality workflows to reduce manual work across revenue teams

  • Ensure data governance, including naming standards, deduplication, and lifecycle logic

  • Manage cross-tool integrations (billing, support, product, telephony, AI tools, scheduling)

  • Enable accurate forecasting, routing, segmentation, and reporting

  • Support RevOps, Sales Ops, CS Ops, Marketing Ops, and Enablement teams with stable systems and documentation

Your Profile
 
Must-Haves
 
  • 3–5+ years of hands-on HubSpot CRM administration or power-user experience

  • Strong background in workflow automation and system design

  • Experience building CRM setups for international, multi-market GTM teams

  • Solid understanding of data governance, permissions, and lifecycle management

  • Experience integrating CRM with billing, support, product, and AI tools

  • Structured, scalable system-thinking mindset

  • Strong communication skills across technical and non-technical stakeholders

  • Curiosity and willingness to explore AI-driven workflows

Nice-to-Haves
 

  • Relevant HubSpot certifications

  • Experience with AI automation and prompt design

  • PLG or product-signal CRM integrations

  • Basic SQL or technical debugging skills

  • Background in scaling international SaaS businesses

Why Plancraft
 
  • Team Culture: Strong sense of teamwork with regular team weeks, meetups, and recognition

  • Ownership: High-trust environment with real autonomy and responsibility

  • Learning & Growth: Personal development budget, feedback culture, and enablement programs

  • AI Enablement: AI-powered workflows and personal access to advanced AI tools

  • Tech & Tools: Modern equipment including MacBook and premium hardware

  • Flexibility: Hybrid or on-site options, with up to two months of remote work abroad each year

  • Time to Recharge: 30 vacation days plus December 24 off, sports subsidies, and wellness initiatives

  • Mobility: Support for commuting with bike leasing and public transport benefits

  • International Environment: Growing, multicultural team with English as the company language

Application Process
 
We aim to make the hiring experience transparent, smooth, and respectful of your time. You can expect to hear back from us within five business days of applying. Our interview process typically takes around four weeks, depending on the role. If you need flexibility or accommodations at any stage, please let us know—we’re happy to support you.

Test Account Note:
If you need to create a test account during a challenge, please enter “Applicant” in the relevant registration field and select “Other” under Trade. This prevents our sales team from mistakenly contacting you as a customer.
 

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