Customer Success Manager at BrandChamp
BrandChamp · Anywhere in the World · posted 1 year ago
Customer Support
Community Growth
Influencer Marketing
Communication Skills
Client Relationship Management
Content Writer
customer support
Full-time
Worldwide
$50K+
BrandChamp is the leading platform for ambassador and referral marketing, designed specifically for eCommerce brands. We help companies transform their happiest customers into brand advocates—fueling growth through user-generated content, referrals, and engaged communities.
Our all-in-one software makes it easy to recruit ambassadors, automate reward campaigns, manage referrals, and measure performance—all in one place. Trusted by fast-growing fitness, wellness, and apparel brands, we enable marketing teams to scale without adding complexity.
About the Role
We’re looking for a strategic and customer-obsessed Customer Success Manager to drive customer growth, retention, and community engagement. Reporting directly to the CEO, you’ll lead the full customer lifecycle—from onboarding to expansion—while playing a central role in developing scalable education, automation, and community services.
We’re looking for a strategic and customer-obsessed Customer Success Manager to drive customer growth, retention, and community engagement. Reporting directly to the CEO, you’ll lead the full customer lifecycle—from onboarding to expansion—while playing a central role in developing scalable education, automation, and community services.
What You’ll Do
✅ Own customer success metrics (MAUs, churn, NRR, expansion)
✅ Manage onboarding for both self-service and enterprise clients
✅ Build strong relationships with strategic accounts
✅ Develop scalable playbooks, training resources, and help content
✅ Drive revenue through renewals and upsells
✅ Lead AI-based automation and lifecycle management
✅ Create thought leadership content and success stories
✅ Launch and operate our Community Management service for enterprise brands
✅ Own customer success metrics (MAUs, churn, NRR, expansion)
✅ Manage onboarding for both self-service and enterprise clients
✅ Build strong relationships with strategic accounts
✅ Develop scalable playbooks, training resources, and help content
✅ Drive revenue through renewals and upsells
✅ Lead AI-based automation and lifecycle management
✅ Create thought leadership content and success stories
✅ Launch and operate our Community Management service for enterprise brands
What You Bring
✔ 3–6 years in SaaS Customer Success or Account Management
✔ Strong track record in driving retention and expansion
✔ Experience in onboarding, customer education, and lifecycle programs
✔ Data fluency (NRR, CSAT, churn, product engagement)
✔ Excellent communication and cross-functional collaboration skills
➕ Bonus: Knowledge of ambassador, influencer, or creator marketing
✔ 3–6 years in SaaS Customer Success or Account Management
✔ Strong track record in driving retention and expansion
✔ Experience in onboarding, customer education, and lifecycle programs
✔ Data fluency (NRR, CSAT, churn, product engagement)
✔ Excellent communication and cross-functional collaboration skills
➕ Bonus: Knowledge of ambassador, influencer, or creator marketing
Why Join BrandChamp?
- Work remotely with a passionate and agile team
- Shape the future of community-driven eCommerce growth
- Make a direct impact on product strategy and customer success
- Grow your career in a high-impact, customer-facing role
Ready to empower brands with community-led growth?
👉 Apply now and join us in redefining customer advocacy.
👉 Apply now and join us in redefining customer advocacy.
Ready to apply?
Opens the application page in a new tab.
Apply for this jobCafeRemote takes no fee and asks for no account.
Similar remote jobs
Money Laundering Reporting Officer, Canada
Ramp · Remote (Canada)
Full-time
Canada
CA$230K – CA$315K • Offers Equity
1d ago
KYB/AML Analyst, Sweden
Ramp · Remote (Sweden)
Full-time
SEK 770,000 – SEK 1,060,000 • Offers Equity
1d ago
