Senior Trainer DC

Key Responsibilities 

• Design, develop, test, and continuously improve industry-standard training materials
  
  
• Deliver high-quality training programs with measurable learning outcomes
  
  
• Provide hands-on support to front-line users and supervisors
  
  
• Conduct post-training assessments, including observation and feedback
  
  
• Help establish and manage support tickets to identify training gaps and user needs
  
  
• Mentor other trainers in adult learning best practices
  
  
• Coordinate IT project management activities, including engineering, QA, maintenance, and risk management
  
  
• Support users and develop technical applications to enhance system usability
  
  
• Create, implement, and maintain documented standards and procedures for system design, development, deployment, and documentation
  
  
• Deliver training on system products and operational procedures
  
  
• Perform application upgrades and system enhancements
  
  
• Monitor, maintain, and report on real-time databases, network communications, and system integrations
  
  
• Troubleshoot technical issues and provide timely resolutions
  
  
• Ensure project lifecycle processes comply with District standards and procedures
  
  

Qualifications & Requirements
 

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience
  
  
• Experience supporting IT systems, training programs, or enterprise applications
  
  
• Strong analytical, adaptable, and self-driven mindset
  
  
• Goal-oriented with the ability to work independently
  
  
• Strong problem-solving and troubleshooting skills