Customer Engagement Expert

Key Responsibilities:

• Engage customers in real-time through live chat with personalized, timely responses
  
  
• Use active listening and critical thinking to adapt conversations to each user’s needs
  
  
• Participate in training and development to sharpen service and communication skills
  
  
• Use internal tools such as Slack and Gmail to stay connected and responsive
  
  
• Maintain camera-on participation during virtual team meetings
  
  
• Collaborate with team leads and report any issues or trends
  
  

What You’ll Need:

• Typing speed of 45+ words per minute
  
  
• Strong grammar, spelling, and written communication skills
  
  
• Multitasking ability (navigating screens while chatting)
  
  
• Customer-first mindset with professionalism and attention to detail
  
  
• Self-motivation and a career-focused attitude
  
  
• Previous customer service experience (preferred)
  
  
• Bilingual in English and Spanish is a plus
  
  
• Availability for weekend shifts (post-training)
  
  

Technical Requirements:

• Desktop PC or Mac with at least 4GB RAM (8GB preferred)
  
  
• 2nd monitor, webcam (720p+), and noise-canceling headset
  
  
• Hard-wired broadband connection (10mbps down / 2mbps up minimum)
  
  
• Chrome browser, antivirus software, and firewall protection
  
  
• A quiet, private home workspace
  
  

Perks & Benefits:

• $15/hour starting pay
  
  
• Paid time off: 12 days/year (increasing after one year)
  
  
• Full-time hours with various shift options
  
  
• Tuition reimbursement and career growth opportunities
  
  
• Medical, dental, and vision insurance
  
  
• Employee referral program
  
  
• Engaging, supportive remote work culture
  
  

Hiring Process:

1. Complete a video introduction and typing test
   
   
2. Submit your technical setup screenshot
   
   
3. Google Meet interview with our hiring team
   
   

Shifts Available After Training:

• 11:00 AM – 8:00 PM
  
  
• 12:00 PM – 9:00 PM
  
  
• 1:00 PM – 10:00 PM
  
  

Learn More About Us: